Shipping policy

 

Last Updated: October 2026

At AURENLIO, every order is handled with care, from preparation and production to final dispatch.

Our collections include both ready-to-ship pieces and products made or customised after an order is placed. As each product may follow a different preparation or production process, dispatch times and availability may vary by item.

By placing an order with AURENLIO, you acknowledge that you have reviewed this Shipping Policy together with our applicable Return & Refund Policy and Terms of Service.

 

1. ORDER PROCESSING

All orders require processing before dispatch.

Depending on the product, order processing may include payment verification, product preparation or production, quality inspection, packaging and shipping documentation.

Ready-to-Ship Products

Ready-to-ship products are generally dispatched within 2–5 business days after an order has been successfully placed and payment has been confirmed.

This timeframe refers to order preparation and dispatch only, not the total delivery time.

Made-to-Order & Custom Products

Certain products are made or customised after an order is placed.

The estimated production or preparation timeframe for these products will be stated on the relevant product page. Please review this information carefully before completing your purchase.

Production or preparation begins after the order and payment have been successfully confirmed. If additional information or confirmation is required to complete a custom order, the production timeframe may be affected.

Production time is separate from shipping transit time. The total time required to receive your order includes both the applicable production or preparation period and the shipping transit period.

 

2. DISPATCH & SHIPPING ORIGIN

Orders are dispatched from Singapore or other locations within Asia, depending on product availability and fulfilment arrangements.

Once your order has been dispatched and collected by the shipping carrier, you will receive a shipping confirmation email with tracking information where available.

Delivery timeframes begin after dispatch, not when the order is placed.

For made-to-order or customised products, the production or preparation period stated on the relevant product page must be added to the shipping transit time.

 

3. ESTIMATED SHIPPING TIMES

For ready-to-ship products, orders are generally dispatched within 2–5 business days after the order has been successfully placed and payment has been confirmed.

After dispatch, international orders generally take approximately 10 days to arrive. Delivery to nearby Asian destinations may be faster, depending on the destination and shipping service.

Estimated delivery times and available shipping options will be displayed at checkout where applicable. These estimates are provided for guidance only and are not guaranteed.

For made-to-order or customised products, the production or preparation timeframe stated on the relevant product page applies before dispatch. The total time required to receive your order therefore includes both the applicable production or preparation period and the shipping transit time.

Actual delivery times may vary due to customs clearance, carrier operations, weather conditions, public holidays, local delivery networks and other circumstances beyond our reasonable control.

 

4. SHIPPING DESTINATIONS

AURENLIO offers international shipping to supported destinations worldwide, excluding Europe at this time.

We are currently unable to offer shipping to European destinations while we review the requirements necessary to support delivery to these markets.

Available destinations and shipping options depend on the delivery address, product and fulfilment arrangements. If shipping to your destination is unavailable, the relevant shipping option will not appear at checkout.

For questions about shipping availability, please contact us through our official Contact page before placing your order.

 

5. SHIPPING COSTS

Shipping fees are calculated at checkout and displayed before payment, where applicable.

Shipping costs may vary according to the destination, parcel weight, dimensions and selected shipping service.

Unless expressly stated otherwise at checkout or on the relevant product page, shipping fees cover transportation services only and do not include customs duties, import taxes, brokerage fees or other government-imposed charges.

Where duties or taxes are included in a shipping service, this will be stated at checkout or on the relevant product page.

Shipping fees are generally non-refundable once an order has been dispatched, except where otherwise required by applicable law or expressly stated in our Return & Refund Policy.

 

6. CUSTOMS, IMPORT DUTIES & TAXES

International shipments may be subject to customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or on the relevant product page, these charges are not included in the product price or shipping fee.

Customers are responsible for applicable import charges and for complying with the customs and import regulations of their destination country, subject to applicable law.

We recommend checking your country’s import requirements before placing an international order.

 

7. TRACKING INFORMATION

Tracking information will be provided once your shipment has been dispatched and tracking details are available from the carrier.

Tracking events may not update immediately after dispatch. Some international shipments may have limited tracking visibility while in transit or during customs clearance.

If your tracking information has not updated for an extended period or your parcel appears to be delayed, please contact us for assistance.

 

8. FAILED DELIVERY & REFUSED SHIPMENTS

Customers are responsible for providing accurate and complete shipping information and for complying with any delivery or collection requirements.

If a shipment is returned, delayed or otherwise unsuccessful because the customer provides incorrect information, refuses delivery, declines required customs clearance or fails to pay applicable import charges, additional costs may arise.

Where permitted by applicable law, reasonable return shipping costs, storage fees, customs charges and carrier administration fees resulting from such circumstances may be the customer’s responsibility.

Please contact us promptly if you notice an error in your shipping address. Address changes cannot be guaranteed once an order has entered production, preparation or dispatch.

 

9. INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all billing and shipping information provided at checkout is accurate and complete.

If you need to correct your shipping details, contact us as soon as possible after placing your order.

We will make reasonable efforts to assist with corrections before dispatch. However, we cannot guarantee that changes will be possible once production, preparation or fulfilment has begun, or once the parcel has been handed to the carrier.

AURENLIO cannot guarantee successful delivery or cover additional costs resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.

 

10. CARRIER DELAYS

AURENLIO works with shipping partners to arrange delivery of orders. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Customs inspections or clearance delays
  • Severe weather or natural events
  • Transportation or logistics disruptions
  • Airline or carrier delays
  • Public holidays
  • Government restrictions or other exceptional circumstances

Such delays do not necessarily indicate that a parcel has been lost. We will provide reasonable assistance in communicating with the shipping carrier where appropriate.

 

11. LOST OR DAMAGED SHIPMENTS

If your parcel appears to be lost or arrives damaged, please contact us as soon as reasonably possible.

For damaged shipments, please retain the outer packaging, shipping label and damaged item, and provide photographs where requested. This information may be required for the carrier’s investigation.

We will review the information and work with the shipping carrier where appropriate to investigate the issue and determine the next steps.

Resolution times may depend on the carrier’s investigation and the circumstances of the shipment.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

 

12. CUSTOMER RESPONSIBILITIES

Before placing an order, customers are responsible for:

  • Reviewing the product description, photographs, measurements and other product information.
  • Checking whether the item is ready to ship or made or customised after ordering.
  • Reviewing the applicable production or preparation timeframe stated on the product page.
  • Checking available shipping methods, estimated delivery times and shipping fees at checkout.
  • Understanding that production or preparation time is separate from shipping transit time.
  • Reviewing any applicable customs, import and delivery requirements.

Please contact us before placing your order if you need clarification about product availability, production timing or shipping arrangements.

 

13. CONTACT US

If you have questions regarding order processing, production timeframes, shipping options, customs procedures or delivery, please contact us through our official Contact page.

We will do our best to assist you and provide relevant information about your order.

 

AURENLIO — Born From The Universe.